Job Description

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy an About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Join Accenture in Singapore and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression. Duties Become an expert in the support experience for public figures, content creators, and media companies Develop investigative skills for identifying sources of verification in various cultural contexts Manage high volume ticket queues in a consistent and efficient manner Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution Support charities utilizing their payments, issues and queries as part of our social initiatives Play an active role by contributing to improving policies and processes. Communicate effectively to educate Partners on our Products and provide recommendations when necessary. Work with support team to evaluate Partner's issues/problems, Identify root causes and derive solutions. Qualifications Advanced level of written and spoken English a second European language would be an advantage 2+ years of experience in online operations, account management or technical support in a contact centre environment is essential Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred Fluency in Hindi Languages. Strong understanding of country market nuances and landscape, including geopolitical, economic and social issues. Strong Social Media Savviness. Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.