Job Description

Position: Motor Claims Recovery Officer (Backend Support Role)

Salary: $2,500 - $3,000

Location: West

Working Hours / Days: 8.30AM - 6.00PM (Mon - Fri)

Responsibilities:

• Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
• Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
• Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use/rental, etc.)
• Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
• Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
• Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers' offers
• Submit Refund forms for claims due to customers and/or companies upon receiving insurers' payment confirmation
• Provide timely updates and details of insurers' claims payments to customers and/or companies. Ensure related reports are updated whenever there is a change in case status
• Ensure all claims document/information are organised and updated to ensure easy visibility/tracking and retrievable:
• Sort and place physical files/documents based on category and status of each claim at designated area
• Update related reports/records for on-time tracking of status.
• Submit closed cases to CSCs for secured storage. Assist in such filing where required
• Carry out claims processes diligently to achieve company's KPIs (Claims Settlement, Accounts Receivables, etc.)
• Actively initiate/participate to improve such processes when required
• Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management

Requirements:

• At least 2 years of working experience handling Motor Insurance
• Minimum GCE "O" level.
• Independent individual who is able to multi-task in a fast-paced environment
• Meticulous, committed and a strong team player.

Interested applicants, please submit your application online to apply or alternatively you may contact Nick Koh at 6513 1873 for more info.

We regret to inform that only shortlisted candidates will be notified.

Koh Hian Khng Nick

Dynamic Human Capital Pte Ltd

Registration No: R1769319

License No: 12C6253

Additional Information

Career Level

Junior Executive

Qualification

Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Connecting talents . Driving dreams

Dynamic Human Capital connects talents to earnest employers who are serious about taking steps to grow together. Working closely with esteemed organizations, we unearth potential gems for each client's recruitment needs.

What we do

Our experience and specialization take us through scores of potential human resources that could be that instrumental player in your organization. As strategic advisors, our goal is to suss out the right personnel to be the right fit in diverse industries.

We pride ourselves with a seamless approach to facilitate the pursuit of individuals who are serious about their career.

Additional Company Information

Registration No.

201228584R

EA No.

12C6253

Company Size

1 - 50 Employees

Average Processing Time

6 days

Industry

Human Resources Management / Consulting