Job Description

Job Title Navitaire - Product & Business Development Specialist, APAC

***This role is for Navitaire, an Amadeus Company ***

Key Areas of Responsibility

• Manage customer relationships \xe2\x80\x93 point of contact for day-to-day product inquiries, provide business process solutions, identify areas for customer growth using Navitaire products, support requirements for enhancements, conduct roadmap and enhancement presentations, monitor, and manage product-related issues.
• Provide regional product support \xe2\x80\x93 act as a product advocate for the customer, channeling feedback from customers in the region, influence global roadmap / product direction, represent assigned region in internal meetings. Act as an advocate for, and on behalf of Navitaire and its product suite.
• Provide customer implementation and upgrade support for new and existing customers \xe2\x80\x93track progress of projects, provide product and change management support.
• Provide sales support for potential customers \xe2\x80\x93 define agenda, attend meetings, conduct demos, provide product support.

Basic Qualifications:

• Excellent verbal and written English communication skills
• Excellent interpersonal and facilitation skills
• Previous experience working directly with customers
• Prior experience in working with Airline or Travel Industry products (such as New Skies)
• Knowledge of airline and/or travel industry business processes
• Knowledge of travel industry groups, practices and/or standards
• Prior experience in any of the following: Business/System Analysis, Customer Service, Requirements Gathering/Analysis, Software Quality Assurance, Software Development, Training

• Proven ability to document and solve problems and issues effectively
• Proven discipline to work independently in a dynamic, fast-paced environment
• Flexible work schedule; willing to travel

Preferred Qualifications:

• Additional languages
• Previous experience working with (such as using, envisioning, designing, or testing) travel industry systems or applications aside from Navitaire

Education/Certifications:

• Bachelor\xe2\x80\x99s degree or above preferred

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Amadeus