Job Description

:

The client is a global manufacturing company. The successful candidate will be responsible for supporting their plant in Singapore.

• Support all PC workstations throughout the organization and provide technical support to the user

community.

• Lead PC replacement plan project for local division(s)

• Support local telephone and voicemail system.

• Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and

software upgrades, and routine hardware configuration.

• Participate in key projects related to security, OS upgrades, active directory and other network/data

center improvements in compliance with IT security standards and policies.

• Able to assess current needs and requirements and develop roadmap for solution(s).

• Support the end user with Office 365 & MFA application(s).

• Create / Disable Active Directory accounts and e-Mail accounts, assist with e-Mail on mobile devices.

• Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to

address future project and IT-based business needs.

Requirements

• Bachelors\xe2\x80\x99 degree or the equivalent in work experience required.

• Network certifications or the equivalent in work experience required.

• 3-5 years of experience in Level 1 & 2 technical support role.

• Experience in Office 365 & MFA application and operation.

• Ability to communicate ideas in both technical and user-friendly language.

• Self-motivated and directed, keen attention to detail and customer service orientation. Project management, research, analytical

and creative problem-solving abilities.

• Effective written, oral and interpersonal communication skills are critical.

• Strong Team Player and ability to work in a fast \xe2\x80\x93 paced deadline driven environment.

• Previous responsibility for providing customer support.

• Ability to meet deadlines.

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