JOB SUMMARY The Network Services Telephony Network Analyst position will be part of a team that provides day-to-day management, programming and technical oversight for the IP Voice systems supporting Customer Engagement Centers (CECs) located throughout the world. The incumbent will be responsible for the daily operations and configuration of the CEC Voice Services infrastructure in support of Sales, Loyalty Care and Groups Sales and other consumers. This includes but is not limited to the Avaya Call Center Technologies platform, Nice/Incontact CCaaS Platform, Voice Mail, Oracle SBC\xe2\x80\x99s (formally Acme) and their respected peripherals. The individual will be involved in key activities from project lead, solution identification, deployment, operational readiness and post implementation support.
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