Job Description

Required Key Skills Good knowledge in implementation and maintenance of Cisco Routers and Switches of all series. Good knowledge in Cisco IOS Average knowledge in implementation and operations support of NAC (network access control) Average knowledge in Wireless Network / Access Points / Controllers support and troubleshooting Good understanding of the OSI or TCP/IP model Provide Level-2 support and troubleshooting to resolve issues Preferred CCNA certification Knowledge on monitoring, network diagnostic and network analytics tools Preferred knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Aruba ClearPass, Cisco ISEPriority Tasks Workplace is at customer premises and staff has to follow instituted Workplace securities Provide problem status to the Service Desk and/or update into the ticketing tool according to the Procedures Manual Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer/IBM premises, including performance monitoring, bandwidth monitoring. Work with customer's vendor to perform testing and preventative maintenance according to the schedule provided by the customer for the Network Equipment Perform periodic OS upgrade and Patching as and when required. 24X5 rotational shift onsite availability and 24X7 standby / remote support availability as and when needed for critical incidents. Assist Level 2 engineers in with first level Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem Assist Level 2 engineers in providing proactive incident reports for all Network related problems, faults, events within TWENTY-FOUR (24) hours Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported Escalate the problem to Vendors Support in timely manner and get the issue resolved within the specified time as agreed with the customer/IBM Provide multi-vendor equipment support across a wide range of models and types of networking equipment Maintain the inventory of certificates and install/update/renew certificates as and when required. Maintain/Update IBM inventory list and compliance related databases or similar Databases. Maintain the device inventory list for the client when needed, Maintain the software/firmware for all the devices up to date Maintain the IP address inventory and allocate new IP address when required by business. Engage third part vendors to resolve hardware issues and follow up till closure Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.EA License No. - 14C6941
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