Job Description

\xe2\x80\xa2 Well Established Information Technology (IT) Company \xe2\x80\xa2 Company located at Bukit Merah \xe2\x80\xa2 Working hours: Monday \xe2\x80\x93 Friday (8:30am \xe2\x80\x93 6pm) \xe2\x80\xa2 AWS + Variable Bonus \xe2\x80\xa2 Excellent Welfare & Benefits

Job Scope

• Provide L2 tech support and diagnose problems through onsite or remotely troubleshooting
• Install, configure, troubleshoot and support (after-sales) networking & network security equipment (major brands)
• Provide technical support and network consultancy service from time to time
• Ability to oversee customers\xe2\x80\x99 requirements and translate to feasible solutions &/ or design
• Taking ownership of customers\xe2\x80\x99 technical issues reported & tracking them through resolutions timely and escalate to appropriate channels when applicable
• Install, support, and maintain hardware and software network infrastructure according to best practices including routers, switches, wireless access controller/ point, firewalls etc
• Evaluates existing network equipment and/ or users\xe2\x80\x99 needs to analyse, design, recommend and implement system changes
• Adapt and support to enhancement and change to network configurations, whenever deemed necessary
• Support technical needs in the company and/ or clients\xe2\x80\x99 environment through integration of new and existing technologies
• Assist enterprise solution/ sales team in joint-calls with working business partners & technology key vendors in products demo, PoC sessions, sit-down discussion, site survey, attend site briefing etc. for projects related meetings

Requirement

• Diploma or Degree in Information Technology IT / Telecommunication / Computer Engineering or relevant qualification
• 2 \xe2\x80\x93 4 years of relevant working experience in implementation / administering and troubleshooting network and IT infrastructure equipment
• Well-versed in firewall e.g., Fortinet, SonicWALL will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604) EA Recruitment Pte Ltd EA License No: 21C0492