Job Description

Why work for CrossPoint?CrossPoint has a reputation for delivering independent consulting advice, high-quality technical services, and a great client experience. As a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the enterprise, education, government and the health sectors we offer a wide range of ICT products and services with a managed end-to-end solution for clients.At CrossPoint we want to inspire companies to change how they get value from enterprise IT systems; we want them think about how IT impacts their business and how it is being delivered.As part of our growth in our Managed Services Team, we are looking for a Senior Network Engineer, you will be responsible in providing level 2-3 support for the Service Delivery department. You will also be expected to provide support to the end-users from all geographic regions.You can be part of this exciting team who is looking at the forefront of technologies and services and creating new ways of providing solutions. Excellent compensation, benefits, and quality of life!Some of the benefits of working at CrossPoint include:

• Permanent hybrid work setup
• Competitive compensation and benefits package
• Morning shift (AU)
• Flexible work arrangements focused on work-life balance.
• Learning and development benefits.
• Social responsibility benefits
• Employee awards and recognition program.
• Experienced and friendly team of dynamic professionals
• Milestone service recognition

• Provide L2-3 escalation for Manila Service Desk Team
• Assist Project Service teams perform user acceptance testing and go live support for Networking installations to ensure quality and compliance to build standards
• Escalation for networking build, migration and support issues,
• Maintain, configure and troubleshoot various enterprise networking suite of solutions with tier 1 vendors (Such as Cisco, HP, Dell, Juniper)
• Support end-users meet their IT requirements / objectives.
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Monitor network performance and troubleshoot problem areas as needed through our network management platforms
• Perform implementation and maintenance to network systems and switch platforms.
• Monitor network connections and specified hardware for capacity, utilization and performance; troubleshoot as required.
• Be willing to be on-call support when required / Take escalated calls from the service desk outside of working hours in emergencies (Managed Services operates under a 24/7 Support arrangement for a select amount of clients, low expected volume but a mandatory requirement).
• Cross-polinate with other areas of the business to add value to the business and grow skills.
• By exception there may be a need to assist with L1 support and or weekend roster coverage but not expected usually
• Project and Managed Services support will sometimes entail outside of business hours work to meet the needs of the client

• Bachelor's Degree in Computer or Electronics Engineering, Computer Science, or equivalent
• 5+ years of experience in a Senior Level 3 support position
• Experience in enterprise network design, support and maintenance experience
• Strong experience in Tier 1 Vendor networking products and solutions (Such as Cisco, HP, Dell, Juniper)
• CCNP/CCIE Routing and Switching certification is strongly preferred but will consider someone who has CCNA certification if the candidate has had a solid career in networking and had extensive experience in an enterprise environment.
• Software Defined WAN (SD-WAN) Experience (Cisco or VMWare)
• Skills with advanced Layer 3 protocols such as BGP
• Network Management Platforms (PRTG, Solarwinds etc.)
• Excellent communication skills - written and verbal
• Excellent customer service skills
• Ability to work independently

• Enterprise Voice Skills (SIP/SBC/IP PBX with Microsoft or Cisco)
• Perimeter Security and Wireless Networking skills
• Experience working for a managed services provider or large contact centre environment.

• 8 hour shift
• Early shift