Responsibilities:
Provide Level 2/3 IT network security operations support
Respond to incident calls and ensure the SLA to our clients is met
Perform changes to the network in-line with the organization's Change Management processes
Ensure compliance to policies, processes and standards, both internal and clients' organization
Prepare network analysis reports, including findings with analysis
Participate in regular operations review meetings, including operational issues, tickets review etc
Participate in projects/activities to support improvement initiatives
Conduct proper handover from the project team to operations after commissioning of projects.
Responsible for day-to-day Operations related to network and operations systems.
Assist L1 engineers in Troubleshooting & identifying the issues.
Should possess good knowledge in managing Cisco network devices & NAC systems and have basic knowledge in Linux.
Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
* Good communication skills (Verbal & Written) and ability to work within a 24x7 support environment.
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