Job Description

The Network Support Engineer role is for a StarHub Subsidiary. The Engineer will be based at StarHub Green to coordinate, manage the scope as stated below:



Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors. Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions. Lead and deliver Tech-Refresh projects, ensuring timely completion. Mentor and provide guidance to junior team members. Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays. Design and implement new network solutions and/or optimize the efficiency of current networks. Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization. Deliver Client Success key account services, including change requests, preventative maintenance, and standby support. Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations. Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products. Report network status and performance to key stakeholders.

Qualifications -Minimum of 5 years of relevant experience in network support operations for large-scale network infrastructure.

Strong knowledge of network technologies, including routing, switching, firewalls, FTTH access networks, SASE, and SD-WAN. Proficient in configuring firewalls, routing & switching and wireless network to maximize network efficiency and security. Proven expertise in core switching and routing Hands-on experience with Firewall/Security technologies (Palo Alto, Fortinet, Cisco, SASE, SD-WAN). Hands-on experience with NAC technologies (Aruba Clearpass or Cisco ISE). Good project management, configuration, troubleshooting skills Good customer interaction, written and oral communication skills Ability to work with all levels, and ability to work and contribute in a team or individually

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