Job Description

Fulfillment of Service Request.Service Request shall be defined as those changes that are low risk and frequently recurring such as:

• Access port configuration to ensure that end devices will have access in respect to network connectivity
• IP address and port assignment for the end devices

• Configuration of basic parameters of routing and switching equipment such as:

Hostname, Enable password, Management IP Address, Login Banner, Interface VLAN, Default Gateway/Default Route, Quarterly back up of logs of routers/switchesDuring implementation of Service Request, TTI shall strictly follow the Change Management Process of the customer.Incident Restoration.During an incident, onsite support shall provide Level 1 checking and troubleshooting to restore the services such as:Layer 1:Checking of cable connection of affected equipment.Physical checking of equipment status such as port LED indicators, Power LED indicators, Link LED indicators.Layer 2:Checking and troubleshooting of port type configuration such as Access port.Checking and troubleshooting of configuration of port aggregation such as port channeling.Checking and troubleshooting of configuration of VLAN and port VLAN membership.Checking and troubleshooting of configuration of Port SecurityIOS changes (upgrade/downgrade) on layer 2 devices such as access switches that is needed to restore a service or resolve a problemLayer 3:Checking and troubleshooting of inter-VLAN routing configuration on the core or distribution switches.Checking and troubleshooting of static-routing configuration on the core or distribution switches.Checking and troubleshooting of SNMP and Net Flow configuration..Checking and troubleshooting of basic Access Lists configuration.IOS upgrade/downgrade on layer 3 devices such as distribution switches/core switches with close coordination with Level 2 support of the client.

• Submits reports such as Activity Reports, Incident Reports and other reports as required.

• Strictly monitors time in handling incidents and escalates to Level 2 support if needed.

• Installation of Service Unit provided by the customer.

• Interacts with Level 2/ Level 3 support of the client or equipment vendor in restoring the services and resolving problems.

Monitoring and checking of the network and equipment status through Client provided monitoring tool.Job Type: Full-timeAbility to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Required)