Job Description

This is a specialised role that requires deep knowledge of Optical Network and Metro Ethernet. Candidate who does not have such knowledge but possess good analytical skills, positive work attitude and strong learning ability will be considered. Training will be provided.

Responsibilities

• Design, install and commission Optical and Layer 2 network (DWDM and Metro Ethernet)
• To perform Proof of Concept (PoC) and User Acceptance Tests (UAT)
• Perform testing and data analysis in optical fibre network
• Provide Level 2 remote and on-site technical support (24x7 on rotation shift)
• Troubleshoot network and system problems to provide solutions to hardware/software fault
• Liaise with Product Manufacturers on Level 3 support
• Co-ordinate all logistic support for project implementation, RMA, and spares management
• Perform documentation and ensure audit compliance
• Participate in ongoing training activities to constantly upskill himself

Requirements

• Diploma in Engineering or IT preferably in Networking or Telecommunications
• A minimum 3 years progressive experience in technical support and/or network project implementation
• Hands-on experience installing DWDM or Metro Ethernet networking products and switches will be advantageous. Otherwise training will be provided.
• Knowledge of Unix or Linux operating systems will be good
• Ability to work independently while at the same time maintaining strong team work
• Ability to perform standby in off office hour (rotation basis)
• Excellent analytical, troubleshooting and problem-solving skills, with the ability to handle and resolve technical issues
• Comfortable to work in Data Centre environment
• Knowledge and experience on handling the power supply systems in Data Centre would be advantageous.

This is a dynamic team who supports each other and is dedicated to making a difference and delivering excellence in customer service. This is also a fun-loving team with multi-national members that makes the work environment enjoyable!