Network Technical Support Engineer (corrective Maintenance)

Jurong East, Singapore, Singapore

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Responsibilities

Provide maintenance and support for Customers\' Enterprise IT Network Services
Hands-on experience in LAN/WAN/WLAN: Cisco/Alcatel Switches and Routers
Experience working with any of WLC, Fortinet, Cisco IPS/IDS, ISE, ACS & ASA, ESA, WSA, SMA, FTD, Firepower, SolarWinds, Cisco Prime Infrastructure, Alcatel Switches, NTP Server, F5 LTM/GTM and A10 LTM
Perform break-fix which include troubleshooting and problem identification for any network services
Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment
Perform the role of Project Lead in fault ticket management and technical escalation, and Service Requests
Work closely with Service Delivery Manager to fulfil project deliverables and operational request
Establish TAC cases with the principal vendor for complex problem until its resolved

Requirements

Required to have minimum 5 years of hands-on network technical support experience in SI Environment
Cisco certification is preferred
Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix
Fast-paced environment
Proven analytical and problem-solving abilities
Highly self-motivated and directed, with keen attention to detail
Experience working in a team-oriented, collaborative environment
Good communication and writing skills
Strong customer service orientation
Able to work in 24 x 7 standby duties

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