Job Description

• Location: Henderson Road
• Working hours: 9am - 6pm
• Salary Range: Up to $5000
• no quota for work pass sponsorship.

Responsibilities:

• Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services
• Handle technical incidents and establish reports
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the respective departments
• Occasionally promote to customer technical training sessions and sales of spare parts and repairs
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within departments
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer\'s requirement
• Curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures
• Workshop supervisor

Requirements:

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Be service oriented and customer focused,
• Be safety conscious,
• Be autonomous, rigorous in your work, organize and be able to work under pressure.
• Be willing to travel if needed.

To ApplyPlease attach updated detail resume in MS WORD FORMAT (.doc file) with the following information:
1. Personal Particulars
2. Education
3. Work experiences (period of employment & job duty) in point forms
4. Last drawn salary in each employment5. Expected salary
6. Reasons for leaving each employment
7. Earliest work commencement date / Notice period(We regret that only shortlisted candidates will be notified)Agent ID: R1439055Employer questionsYour application will include the following questions:Do you have customer service experience?Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?Are you willing to travel for this role when required?How many years\' experience do you have as a Technical Support Engineer?Which of the following languages are you fluent in?Company profileHR FocusHuman Resources & Recruitment11-50 employeesGet the right talent in the right roles. Find you talents match with us.HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.Our Mission We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.Our Service We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.For more information, please visit https://hrfocus.com.sgGet the right talent in the right roles. Find you talents match with us.HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.Our Mission We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.Our Service We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.For more information, please visit https://hrfocus.com.sgCompany informationRegistration No.53247597JEA No.13C6829

HR Focus