Noc Engineer / 12 Hours Shift

Singapore, Singapore

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Responsibilities:

Administration and management of IT Infrastructure and data centre support, which include basic systems, network, database and application support.
Respond to the incoming alerts (system triggered, e-mail etc.)
Manage, track, record and follow up on incident tickets or service requests in Service Management Systems.
Follow documented support procedures for incident management, which include identifying and determining the root cause and resolving the incident or escalate to the appropriate resolver group according to SLA (Service level Agreement).
Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.

Requirements:

Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems
Possess basic working knowledge and hands-on experience in Windows Server and/or Linux and/or Unix Systems administration
Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.
Customer-oriented, patient, meticulous and a strong team player.
Strong & effective communication and interpersonal skills with desire to work as part of a team.
Aptitude to learn and pick up new skillsets in Systems and Network related Technologies as part of career progression and advancement.
Willing and able to perform 12-hour Shift Work

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