Job Description

Job Title: SR. NOC EngineerDivision / Department: Information TechnologyReports To: NOC ManagerExempt or Non-Exempt: Exempt_____________________________________________________________________________________GENERAL DESCRIPTION: Sr. NOC Engineer monitors networks and servers Infrastructure from a central location. They surveil the IT environment and ensure that the uptime and connectivity of the IT systems are seamless 24X7. They analyze problems, perform basic troubleshooting, and initiate the incident response process.Essential Functions

• Analyze the Alerts and check for correlation
• Monitors dashboards round-the-clock which function as an eye to the whole STI Infrastructure, from which the NOC Engineers will be able to detect any impending hardware failures, voice and data network failures or security threats and to identify the root cause of any existing or impending events.

• Monitoring the events real time
• Monitors and surveils all infrastructure from site level up to the global level.
• Monitors any changes in the infrastructure, or any issue that may impact the IT environment.

• Documentation and reporting
• Prepare weekly and monthly Alert report
• Prepare weekly and monthly Health report

• Coordinate all SOC events
• Acknowledge all the SOC events
• Analyze the SOC events and gather detail information
• Escalate the event to Functional Group

• Engaging in on-call rotation shifts 24/7 whenever necessary
• Monitor the change events
• Disable the alerts and alarms at the start of the change event for impacted devices
• During the change event closely monitor the rest of the infrastructure to detect any impact
• Enable the alerts and alarms after the completion of change event

Secondary Functions

• Self-motivated, enthusiastic, and able to handle multiple support cases
• Strong writing skills to maintain organized documentation
• Customer-oriented, and capable of providing high levels of client satisfaction

Education and/or Experience

• Graduate or Equivalent Degree in Information Technology or Diploma in Information Technology
• 4+ years technical experience ideally in L1/L2 technical support.
• Experience working in a NOC monitoring and Helpdesk teams
• Acquainted with ITIL framework.
• Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, firewalls, and compliance
• Good working knowledge of Office products (MS Word, MS Excel)

Analytical/Interpersonal Skills

• Excellent communication skills
• Fluent English: written, verbal, and comprehension
• Must be able to exchange information with all levels of internal and external customers
• Ability to work on a variety of tasks in parallel
• Flexible in 24/7 Shifts

Job Type: Full-timeSalary: Php30,000.00 - Php45,000.00 per monthBenefits:

• Paid training

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Ability to commute/relocate:

• Pasig City: Reliably commute or planning to relocate before starting work (Required)