Job Description

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose - to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore\'s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what\'s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

Job Purpose

To coordinate the activities relating to the retailing of non-prescription and retail products in the retail pharmacies and the Health & U shop and to ensure operations are profitable, customer-focus and meet the demands of the customers.

Duties and Responsibilities

Primary Responsibilities and Duties (80%)

• To consolidate information/feedback from the consumers, pharmacists, doctors and nurses regarding pharmacy products and services.
• Negotiating best prices with suppliers and also conduct regular pricing survey in the market to ensure competitive pricing of the retail products. Ensure that negotiations and relations with supplier and other health personnel are carried out in a competent and amiable manner with high regard to ethical practices.
• To handle promotional activities including liaising with suppliers, updating staff, product arrangement on the shop floor, circulating promotional brochures to the hospital staff and other post promotional duties.
• To maintain OTC retail product data in various systems (SAP, iPharm, POS, e-commerce, vending machine etc), which includes price change, deletion of obsolete information, entry of new products, informing operation staff of new price change and ensuring timely update of prices on the shelf labels.
• To support manager in activities relating to assigning, overseeing and closely reviews the work of Executive on matters regarding return of goods which include proper documentation of goods returned and regular follow up with suppliers to ensure goods have been taken back; item master maintenance and purchasing activities relating to OTC retail products.
• To support manager in activities relating to assigning, overseeing and closely reviews the work of the retail assistants who are responsible for the topping up of the product shelves, merchandising of products, handling customer enquiries relating to the retail products, re-ordering of products and RA rostering.
• To support RA in monitoring inventory movement, expiry check and to ensure that storage is in accordance with retail SOP.
• To update and maintain catalogue, price change, deletion of obsolete information, entry of new products at various platform and systems including home delivery service station, H&U catalogues and e-commerce platforms if any; informing operation staff of new price change and ensuring timely updates to other departments.
• Ensures that all promotional activities are carried out on time if any, including system setup, liaising with suppliers, updating staff, product arrangement on the shop floor, circulating promotional brochures to the hospital staff and other post promotional duties.
• Responsible for activities relating to item master maintenance including price change, deletion of obsolete information, entry of new products, informing operation staff of new price change and ensuring timely update of prices on the shelf labels.
• Oversee the work of Retail Coordinator on matters regarding customer service, ordering of goods, return of goods (which includes proper documentation of goods returned and regular follow up with suppliers to ensure goods have been taken back); item master maintenance and relevant OTC retail product purchasing activities.
• Monitor and review retail pharmacy SOP.
• To compile product information, track and submit to committee for evaluation.

Secondary Responsibilities and Duties (20%)

• To work with Senior Assistant Manager in preparing management reports to update the supervisor on the financial and service performance of the retail activities in the pharmacies, Health & U shop and other retail outlets if any.
• Involve in Continuing Education programme and Customer Service training courses for the retail pharmacy staff.
• Handle customer enquiries, complaints and requests for special purchases. Treats each patient, visitor and employee with compassion, courtesy and tact.
• Conduct appraisal with staff.
• Support manager in regular and ad-hoc audits to ensure compliance in practice to SOP, and guidelines and supporting the necessary collation of documentations

The above statements describe the general nature and level of work performed by people assigned to the job. The description is not an exhaustive listing and additional job-related duties/responsibilities may be required of people so classified.

Job Specification/ Requirements

Qualification:

• A recognised degree and/or diploma.

Experience:

• Good in retail management, procurement and negotiation with vendors.
• Minimum 5 years in sales and marketing with hands on retail operation knowledge and familiar with procurement work.

Skills:

• Has strong interpersonal skills and able to communicate well.
• Resourceful in product sourcing, highly motivated and able to work independently.
• Possess strong leadership qualities with good administrative and writing skills.
• Proven ability in performing procurement work and to manage the retail activities in store level confidently and effectively over a period of at least 12 months.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

National University Health System