Officer, Guest Service
Singapore, Singapore
Job Description
Responsibilities
Officer, Guest Service
You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will work together with Housekeeping, Engineering and Security Departments and report directly to the Manager or Assistant Manager, Guest Service.
Responsibilities You will:
- Ensure all residents are attended to at the Front Desk
- Issue apartment access key cards
- Manage residents’ accounts, information and apartment availability in the system
- Attend to all residents' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
- Perform simple bookkeeping
- Make and confirm reservations
- Respond to all queries through walk-ins, emails and calls and assist with requests
- Handle and record resident feedback or complaints, referring them to supervisors and managers when necessary
- Receive and convey messages to residents promptly
- Perform related tasks as assigned
Job Requirements You have:
- At least 2 years of relevant experience preferably in the hospitality industry
- Attained at least a Diploma, Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
- Service-oriented
- Passion in learning a variety of tasks
- Willingness to perform shifts
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Job Detail
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Job IdJD999049
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned