Job Description

TASK RESPONSIBILITIES:

Ensure the timely answering of customer sales queries, their bookings and follow up

By prioritizing the incoming quotes as per set guidelines By following the set guidelines in terms of price offering in order to win the quote By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux's tools (LEAP) By offering multiple options on a quote, so that the customers always find a suitable one (price, time) By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, ...) By promoting Cargolux's value added services By re-directing customers to Cargolux's digital sales channels to increase the awareness and utilization of such channels By assisting customers to confirm the bookings via the digital channels upon potential failure of booking By requoting the customers if certain parameters of the initial quotation have changed By updating all sectors of a booking pre-flight By ensuring the booking is correctly performed, including the applicable Rates, SCC's, Additional Charges etc. By ensuring that bookings, subject to compliance checks are processed prior to departure By pro-actively following up on pending offers

Cross divisional collaboration

By building bridges with other departments to improve communication By holding regular meetings with Sales Management to share ideas, strategies, and customer behaviours By keeping close liaison with accounting to ensure proper invoicing and addressment of potential challenges By being a contact person for all questions regarding freight transport By liaising regularly with the Route Management Team concerning short-term pro-active sales, weaknesses and strengths in Cargolux's network and providing feedback on market dynamics and requirements

Ensure Customer Service and Sales Activities

By pro-actively contacting potential customers in case of short-noticed space availability By redirect received market information to the Sales Management By taking care of CVProduct & CVPricing requests in coordination with the relevant responsible team By coordination of CVProduct & CVPricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer. By monitoring his/her and the teams work based on available/provided data and dashboards. By pro-actively starting 1st level escalationsl Planning and executing customer visits, if required and in coordination with Sales Management


ESSENTIAL REQUIREMENTS FOR THE POSITION:



Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma At least 5-7 years of sales/customer service experience Knowledge and experience in air cargo/freight forwarding considered a plus Able to handle difficult customers in professional manner Fluency in written and spoken English Proficiency in MS Office (Word, Excel, PowerPoint and Outlook). Have team spirit and commercial drive. Be proactive and energetic. Good communication and interpersonal skills are essential. Wiling to work under pressure in a fast-paced.



WORKING CONDITIONS:



It is a full-time position based in Singapore. Vacation and other absences should be planned in a way so as to avoid conflicting

with service and business requirements.* Flexible working hours are required including weekends if needed.