Job Description

The Role Responsibilities
Processes
Trade Operations

• To pre-process / monitor various trade transactions are processed in accordance with the applicable procedures and within agreed service standards.
• Ensure compliance to operational instructions laid down by the Bank.
• Good control on operational / transactional risks and operating cost.
• Assist Senior Manager in overseeing the day-to-day operations.
• Contribution to future strategic direction and processing innovation.

Key Responsibilities
Trade Operations Support

• Pre-process & verify trade transactions according to the individual delegated authority, laid down procedures and standard of service.
• Understand fully the Service Level Agreement (SLA) offered to customers.
• Signed between the Country Processing Centre (CPC) and Global Shared Service Centre (GSSC), giving full support to achieving it.
• Agreed turnaround time for scanning documents to GSSC.
• To ensure all trade transactions are accurately processed (by GSSC) / verified in accordance with the customers' instructions and according to the bank's operational instructions, procedures, and policies and neither the customer nor the Bank is at risk.
• To maintain all quality standards to ensure customers total needs are met and that continued effort is made to exceed the customers' expectations.
• Monitor morale and constantly motivate supporting staff to ensure optimum level of productivity and service standards are achieved.
• Understand the risks associated with Products Processing and ensure that they are minimized.
• Maintain good internal & external customer relationship by responding promptly, accurately, and courteously to enquiries, or request for advice relative to new or outstanding transactions.
• To provide ad hoc support to Senior Manager for special assignments (e.g., Country / Group projects or initiatives).
• To provide support across the units relative to guidance for transaction processing and training of existing staff / new joiners in handling different products.
• To release the alerts in SCSTAR diligently and to escalate true alerts immediately in accordance with the laid down procedures.

Ensure full awareness of the responsibilities for

• Trade Policies
• Group Policies relating to Operations matters
• Legal & Compliance
• Operational Risk management
• Money Laundering Prevention / Countering the Financing of Terrorism
• Sanction measures and timely escalation of control failures based on the procedures laid down in the Escalation Policy accordingly.

Risk Management
KCSA Responsible Person

• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Assist in coordinating, facilitating, and promoting understanding of operational risk and implementation and management of OR within the Unit.

Key Responsibilities

KCSA Responsible Person

• To report Unit's OR issues and losses to UORM.
• To assist UORM in developing and updating of procedures, controls, and monitoring plans for Operational Risk Management.
• To adhere to the agreed KCSA plans and timely submission of review.

To identify and report

• All exceptions on non-compliance with standard controls.
• All weaknesses inherent in the standard controls.

To maintain

• Proper record keeping on all KCSA related activities.
• Independence in the conduct of KCSA, i.e., not selecting and reviewing sample of self-performed transactions.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 1+ years of experience in Banking and / or Service
• Any Diploma or Graduate Degree from a recognized University
• Excellent in Client handling, Client Trade transition, Client Documentation
• Comfortable with direct client and business partners interaction, with proven client interaction abilities
• Detailed orientated, team player, takes end to end ownership
• Has a drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Able to establish and maintain effective working relationships with peers and business partners
• Market Knowledge: Strong product / process knowledge (in at least one product area) of the business.
• Client Knowledge: Knowledgeable in current and proposed client requirements in at least one product area. Current experience in active client management.
• Collaboration skills: Excellent collaboration skills and ability to work effectively in a team especially with product operations partners.
• Stakeholders / Clients: Highly experienced in engaging effectively with Business stakeholders, and Clients (from a service, not necessarily sales perspective).
• Excellent interpersonal skills and positive attitude
• Has excellent communication, influencing and negotiation skills to effectively manage internal and external stakeholders
• Strong analytical, problem solving, ideation and time management skills

Role Specific Technical Competencies

• Excel
• PowerPoint
• Trade Knowledge

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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