Job Description

We’re hiring.
The Onboarding Training Officer will be part of Ubiquity Academy under Onboarding Team and is responsible to deliver training sessions or workshops across a wide range of topics (both face-to-face and remote setting) to a global audience of leaders and support personnel who are new to their role.
We’re made of something different. We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us! Duties and Responsibilities:

• Work with the Leadership Team and various organizational departments to support, develop, collaborate, and manage onboarding training activities.
• Oversee projects to transform effective learning solutions on time and on budget.
• Collaborate with other members of Ubiquity Academy when it comes to updating and redesigning end-to-end procedures covering areas such as enrollment, monitoring, documentation, administration, and reporting of Leadership and Learning courses/programs based on learning plans and development objectives.
• Partners with Instructional Design Team to recommend modifications to keep course content current and to enhance leadership programs, resources, and tools.
• Manage, monitor, and assess training effectiveness through feedback and evaluation following the sessions to maintain and improve learning effectiveness.
• Facilitate training sessions or workshops (remote or face-to-face) to Ubiquity’s global sites.
• Support training sessions, provide developmental feedback to peers, and assist with project management.
• Ensure that Ubiquity culture and organizational processes are presented and explained through onboarding training activities.
• Train new leaders on Ubiquity Coaching and Leadership tools.

Required Skills:

• At least 3 years of relevant experience as Training Facilitator in a BPO company
• Must have familiarity with end-to-end training (New Hire, Communication and Culture, Product, Upskilling, Nesting)
• With experience in training Leaders and/or Managers
• Expert with presentation tools such as PowerPoint, Google Slides, Word, E-mail and the like
• Willing to work on different shifts
• Adaptable to global team set up
• Must have excellent communication skills
• Open to working in Bacolod

The Perks.

• Medical, Dental, Vision and Life Insurance Benefits
• Paid Time Off
• Retirement Benefits
• Learning and Development Opportunities

What We Do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self. 5khnpPs1vy