Job Description

Job Summary:

The Operations Manager is responsible for overseeing the daily operations and overall performance of multiple food service outlets. This includes ensuring high standards of food quality, service excellence, operational efficiency, and profitability. The role requires strong leadership, strategic planning, and the ability to manage and develop teams to achieve business goals.

Key Responsibilities:

Oversee day-to-day operations across all outlets to ensure smooth and efficient service. Monitor and maintain food quality, hygiene, and safety standards in compliance with company policies and regulatory requirements. Develop and implement standard operating procedures (SOPs) to improve productivity and consistency. Manage inventory, purchasing, and cost control to achieve profitability targets. Analyze sales reports, customer feedback, and operational data to identify areas for improvement. Lead, train, and motivate outlet managers and staff to deliver excellent customer experiences. Plan manpower schedules and manage staffing needs according to business demands. Support new store openings, renovations, and operational projects as required. Collaborate with other departments (Marketing, HR, Finance, etc.) to achieve company objectives. Ensure compliance with company policies, licensing regulations, and food safety standards (e.g., NEA, SFA).

Job Requirements:

Diploma or Degree in Hospitality, Business Management, or related field. Minimum 1-5 years of managerial experience in the food & beverage or food service industry. Strong leadership, communication, and interpersonal skills. Excellent organizational and problem-solving abilities. Able to work in a fast-paced environment and handle multiple priorities. Knowledge of food safety and hygiene practices. Proficient in Microsoft Office and POS systems. * Willing to travel between outlets as required.