Job Description

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

RESPONSIBILITIES

Monitor and manage the production support mailbox, taking prompt action on incoming cases. Create and update incident or service request tickets as needed. Investigate and resolve application issues by analyzing logs, reviewing source codes, and performing data queries. Implement temporary or permanent fixes such as data patching, configuration adjustments, and user education on workarounds. Collaborate with development teams for issue resolution and escalate cases involving code fixes or system enhancements when required. Coordinate with external agencies and stakeholders regarding scheduled maintenance activities. Conduct post-maintenance application testing to ensure services resume normal operations. Verify system stability and performance after maintenance completion. Monitor the performance and availability of applications. Oversee successful execution of batch jobs and scheduled tasks. Perform regular account reviews (e.g., OS, DB, Privileged User, Outsystem, GCC 2.0).

QUALIFICATIONS

Bachelor's degree in information technology, Computer Science, or a related field. Minimum 2 years of experience in application and production support Strong troubleshooting, analytical, and SQL skills. Familiar with log analysis, monitoring tools, and basic infrastructure concepts. Good communication, stakeholder management, and problem-solving skills. Proactive, adaptable, and customer-focused team player.
Beyondsoft International (Singapore) Pte. Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds--regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait--can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.


Employment offers from Beyondsoft International (Singapore) Pte. Ltd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft International (Singapore) Pte. Ltd. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.


Please note that your application will be sent to and reviewed by the direct employer - Beyondsoft International Singapore