Job Description

REKOOP is a private members club, a pioneering wellness haven offering advanced technologies and exclusive experiences aimed at promoting anti-ageing and overall well-being. REKOOP offers specialised programmes curated to enhance recovery, reduce injuries and pain, and relieve stress while catering to each of our members' wellness needs.





We're looking for a passionate and experienced

Operations and Customer Relations Manager

to ensure smooth day-to-day operations and deliver exceptional guest experiences in line with our high standards.

KEY RESPONSIBILITIES

Operations & Team Management

Ensure seamless workflows across all treatment rooms Oversee therapist and reception team scheduling, punctuality, and performance Conduct daily inspections and coordinate timely servicing of equipment Manage inventory of consumables and retail stock Liaise with vendors and service providers, ensuring service levels are met Uphold high standards of hygiene, safety, and compliance
Customer Experience & Relationship Management

Lead the front-of-house team to create a warm, calm, and premium experience Respond swiftly to guest feedback and resolve service concerns Support therapists in personalising and upselling treatments Build lasting relationships with members and VIPs through attentive care Supervise and troubleshoot booking systems and client communications Educate new clients on treatments and ensure smooth onboarding Train team members to identify and offer membership or retail opportunities

JOB REQUIREMENTS

3+ years in operations, hospitality, or wellness Strong team leadership and attention to detail Passion for premium wellness experiences Organised, solutions-driven, and tech-savvy Friendly, articulate, and professional communicator

SALARY & CONDITIONS

Base salary of $4,500 per month + commissions Access to cutting-edge wellness treatments Career growth opportunities A supportive and wellness-focused work environment

HOW TO APPLY

Candidates interested in the position are asked to send a resume and a short cover letter explaining their experience and suitability for the role.