Job Description

Why apply to Circles.Life?

Circles.Life is not just your digital telco provider. Since our launch, we revolutionized the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.

Mission

As our Operations Associate you are an exceptional member of the team who will support and manage the team's engagement and support our customers' onboarding journey.

As a key member of our team, your responsibilities include but not limited to:

• Transform & drive all people support and engagement
• Be a key player in building a high performance culture
• Benchmarking & in-depth studies on end to end customer lifecycle & onboarding journeys

What's on offer?

Circles.Life provides a great environment and platform for employees to build their career. In this role, you can expect:

• Unique opportunity to be a part of innovating the telecommunications industry (Circles.Life is the only company of its kind in all of Asia!)
• Once in a lifetime chance to help shape a brand from the ground up
• Autonomy in the role and in managing your own portfolio
• Exposure to the fast-paced world of high-tech start-ups
• Attractive experience and compensation
• Working with passionate, smart and driven colleagues in a vibrant environment

• This is a contract position initially for 6 months but has the possibility to be extended

Requirements and qualifications:

• Have a passion to bring teams together through engagements
• Has a good understanding of start-up culture
• Agile and competent in adapting to changes quickly
• Has excellent planning, and execution skills needed to manage projects and daily operations.
• Excellent communication and interpersonal skills with the ability to work with all levels.
• Excellent communication and presentation skills both verbal and written with ability to effectively communicate and partner with multiple levels of the organization