Ensure that customers orders are processed promptly and accurately to support daily warehouse operations.
Ensure that records of warehouse transactions are recorded and filed accordingly.
Understand customers requirements and competent in processing customers orders.
Build and maintain good rapport with customers to understand their requirements, obtain feedback on service performances and response to enquiries and service issues highlighted by the customers.
Work with the Operations team to provide feedback to customer on operations issues, resolve service issues highlighted by the customers and ensure that customers performance measurements are met.
Work with warehouse operations to provide systems support for cycle count and stock-take activities.
Billing of services to Clients.
Preparing of KPI statistics and reports for customers and internal use.
Other Admin duties pertaining to warehouse operations.
Qualifications SummaryExperience:
Minimum 2 years experience in logistics or warehousing coordination work..
Able to communicate with customers,
Experience in handling a team of more than 10 employees.
Education:
Minimum Qualification: GCE N level
Skills:Technical Skill Requirements
Proficient in WMS and Microsoft Office Applications
Behavioral Skill Requirements
Good time management and a fast learner
Ability to speak and read English to liaise with associates.