Job Description

About CertisWe are a leading security services organisation. We put technology to work in making our world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and betterLife at CertisIf you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a \'job\', we would love to hear from you.At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you\'re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow - the perfect place for you to grow your careerDuties & Responsibilities

• Handle incoming calls from internal and external stakeholders and respond to their needs in a timely manner
• Manage the NOC inbox by actioning emails in a timely manner, archiving emails that have been action and handover emails not completed
• Backfill coverage for all sick leave/calls
• Process Ad-hoc guarding requests (Work Orders) and create ad-hoc rosters in the rostering system
• Liaise with customers and resource contractors (RC) regarding security requirements and ensuring customer expectations are met on ad-hoc request
• Monitor and manage Time & Attendance exceptions
• Monitor and manage Welfare Checks and escalate as needed
• Ensure incidents are reported and escalated to the relevant manager
• Ensure positive interaction with all internal stakeholders such as State Operations Managers, Client Service Managers, Payroll and Billing
• Ensure positive interaction with all internal stakeholders such as State Operations Managers, Client Service Managers, Payroll and Billing
• Participate in Shift Handover on shift change with NOC staff
• Perform incidental National Patrol Response duties, as per business requirements

Skills & Experience

• Minimum of 3 years\' experience in an operation/rostering environment
• Recording information and report writing
• Working in a team environment
• Previous experience within a manpower provider would be advantageous.
• General administration functions

Recognition & RewardWhat you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.

Certis Group