Job Description

:What\'s this role about?Reporting to the Head of Operations, the Operations Lead will have oversight of both the Billing and Data & UAT Team. You will play a crucial role in ensuring the efficient operation of these teams, drive and facilitate process improvements through strong leadership and project management practices and ensure high-quality deliverables. Through effective leadership, operational oversight, and collaboration with cross-functional teams, the Operations Lead ensures accurate billing, reliable data management, and successful user acceptance testing, contributing to the overall success and efficiency of the company.Key Responsibilities

• Successfully lead, motivate, and engage the Billing and Data & UAT team, through setting clear KPI\'s, strategic goals and performance management
• Drive and encourage best practices to project management surrounding process improvement and business change
• Foster a positive work environment encouraging collaboration, communications and continuous improvement, through delivering monthly team meetings, 121\'s and development conversations
• Check and provide senior approval to ensure accuracy in billing-related matters, including but not limited to collections, commissions, refunds and third-party charges
• Liaise with IT, Finance, and other departments to resolve functional issues and incidents
• Build strong relationships with various stakeholders both locally and regionally to ensure timely and smooth implementation across the two teams
• Support companywide projects
• Identify operational gaps, and initiate and implement improvement plans to simplify processes and drive productivity
• Oversee, drive, and execute UAT and Data Governance across both Commercial and Consumer Lines
• Produce and implement a User Testing Acceptance framework to be used by both Commercial and Consumer across the Singapore Branch
• Positively challenge the status quo and be curious
• Aware of Regulatory requirements and collaborate with Data Protection, Legal and Compliance
• Support Head of Operations and Operational Teams, where required.

• Bachelor\'s Degree in relevant field
• Mature, independent, self-motivated with strong interpersonal and communication skills
• Be a proactive, assertive, results driven individual who is able to work under pressure
• Structured, organized, meticulous
• Highly Proficient in MS Excel. Knowledge of VBScript, SQL and databases is an advantage
• Strong team player and a good people leader; ability to engage and work well with a diverse group of colleagues and inspire team members
• Ability to apply good judgement in decision making.
• Proven experience in operations management, preferably in a similar role overseeing Billing, Data, and UAT teams.
• Strong leadership and team management skills, with the ability to motivate and inspire team members.
• Solid understanding of billing processes, data management principles, and UAT methodologies.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in project management and process improvement methodologies.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and levels.
• Attention to detail and a commitment to delivering high-quality outputs.
• Proficiency in relevant software applications and tools, such as billing systems, data management platforms, and UAT tools.

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