As the first hire for Glow Food's Singapore flagship franchise location, you will be the "founding operator" responsible for the end-to-end launch and management of 6 QSR stations. This role combines project management for store fit-outs with the strategic building of our local workforce and operational standards.
Key Responsibilities
1. Pre-Opening & Fit-Out Management
? Fit-Out Oversight: Act as the primary liaison with mall management and contractors to oversee station construction and equipment installation, ensuring full alignment with the Glow Food Franchisor Team's design guidelines.
? Launch Coordination: Orchestrate the pre-opening phase to ensure all six stations achieve operational readiness and meet project timelines for the grand opening.
? Supply Chain Development: Collaborate with the Franchisor Team to source food ingredients, negotiate with vendors, and manage suppliers.
? Regulatory Compliance: Lead the application process for all necessary SFA (Singapore Food Agency) licenses and ensure that every station meets local hygiene and safety standards prior to launch.
? Launch Campaign Execution: Partner with the Franchisor Team to plan and execute the PR and marketing strategy for the flagship location's debut.
2. Strategic Talent & Recruitment
? Mass Recruitment: Direct the recruitment drive to source, hire, and onboard a high-performing team of Outlet Supervisors and Station Crew (approx. 20-30 pax).
? Training & Onboarding: Facilitate localized training programs in coordination with the Franchisor Team, covering SOPs, food safety, and premium customer service excellence.
? Roster Optimization: Design and manage efficient shift schedules to balance labor costs with the demands of a high-traffic mall environment.
? Technology Integration: Oversee the implementation of and staff training for POS systems, online ordering platforms, and digital reporting tools.
3. Multi-Unit Operations & P&L
? Operational Excellence: Supervise daily front-of-house and back-of-house operations across all six stations to maintain consistent food quality, presentation, and speed of service.
? Quality Assurance: Enforce rigorous hygiene and sanitation protocols in strict accordance with SFA regulations.
? Financial Accountability: Manage the P&L, with a primary focus on food cost control, inventory waste reduction, and achieving designated profitability targets.
? Vendor Relations: Maintain strong relationships with local supply chain partners to guarantee 100% stock availability and procurement efficiency for daily service.
Requirements
? Experience: Minimum 6-8 years in F&B management, with at least 3 years in a multi-unit or Area Manager role in Singapore.
? Proven Track Record: Experience in new store openings (NSO) and managing F&B renovations or fit-outs is highly preferred.
? Certifications: Certified Food Hygiene Officer (FHO); familiarity with SFA and MOM regulations.
? Leadership: A "hands-on" leader capable of making swift decisions in high-pressure environments.
? Education: Diploma or Degree in F&B Management, Hospitality, or Business Administration.
What We Offer
? Opportunity to lead a flagship launch in a world-class mall.
? Competitive salary with performance-based bonuses.
? Career growth into regional operations as the brand expands.
Job Types: Full-time, Permanent
Pay: $3,000.00 - $5,500.00 per month
Benefits:
Employee discount
Food provided
Experience:
F&B management: 6 years (Preferred)
Area Manager: 3 years (Preferred)
License/Certification:
Food Hygiene Officer (Preferred)
Work Location: In person
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