Job Description

Operations Manager - Ice Bath Clubs (Singapore)


Location: Singapore


Reporting To: Chief Operations Officer


Role Type: Full-time | On-site | Multi-location oversight



Our mission is to build

the world's most accessible daily recovery club,

where anyone -- from the everyday man to the superwoman -- can integrate cold baths and hot saunas into their daily routine. We believe that making this ritual a habit has a transformative impact on both happiness and health. As we expand across Singapore, we're searching for a high-performing Operations Manager to bring structure, energy, and excellence to our multi-location operations.

The Role

You'll oversee operations of our clubs across Singapore, ensuring a consistently outstanding experience for every member and guest. Reporting directly to the

Chief Operations Office

r, you'll be responsible for people, processes, and performance -- and play a critical role in scaling our brand across the region.

Key Responsibilities

Club & Operational Excellence

Strategic operations across multiple Ice Bath Club locations. Implement and refine SOPs across hygiene, safety, inventory, scheduling, and session delivery. Conduct regular audits to ensure operational consistency and quality. Work closely with facilities, vendors, and logistics to keep everything running seamlessly.


Team Leadership & Culture

Contribute to a high-performance culture through feedback, and accountability. Lead by example in customer service, work ethic, and emotional intelligence.


Commercial & Performance Management

Own regional KPIs: utilisation rates, NPS, cost efficiency, retention, and productivity. Monitor and report on club-level budgets, stock control, and spending. Partner with the COO on expansion planning, new site openings, and operational pilots.


Customer Experience & Community Engagement

Ensure clubs deliver warm, professional, and consistent member experiences. Manage escalated service issues with urgency and diplomacy. Support event execution and foster a wellness-focused club atmosphere.


Compliance & Safety

Uphold health, hygiene, and safety standards in line with local regulations. Maintain SOPs, emergency procedures, and staff certifications. Lead incident management and ensure risk reporting is thorough and timely.

What We're Looking For

Must-Haves

10+ years' experience in operations management (hospitality, fitness, wellness, or retail chains preferred). Proven ability to lead and scale high-performance frontline teams. Strong systems/process mindset -- SOP development, scheduling, reporting, tools. Comfort working in a dynamic, high-accountability, customer-first environment. Excellent communication skills with a service-driven mindset.


Nice-to-Haves

Multi-site or regional management experience. Familiarity with wellness and recovery concepts (e.g., ice baths, cold immersion). Experience launching new locations or scaling operational systems. First Aid, CPR, or relevant safety certifications (or willingness to obtain).

What You'll Get

Complimentary access to all club services Opportunity to shape a pioneering wellness concept from the ground up Direct mentorship from the COO and senior leadership Fast-paced, purpose-driven culture with room to grow


To apply, submit your CV and a short video (69 seconds) on why you'd be a great fit to careers@theicebathclubs.com



Job Type: Full-time


Pay: $4,000.00 - $5,000.00 per month



Benefits:

Meal allowance Profit Incentives Competitive Annual Leave Training & Career Pathways Opportunities for career growth in leadership or specialist roles as we open new locations


Work Location: In person