Job Description

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Key Responsibilities

• Reporting directly to COO and dotted line to CEO - Manage team of 4 Retail Managers , 400 front liners for 19 duty free stores across 4 terminals in Changi Airport to achieve business goals and objectives.

• Long-term planning to create initiatives that further the company\'s overall goals

• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities

• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits

• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives

• Communicating with the board or other senior officials about shifting company priorities and projects

• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue

• Identifying opportunities to expand or shift course in order to take advantage of changes in the market

• Manage and accountable for the bottom lines, inventory management, sales, retail operations and service excellence KPIs

• Demonstrates conceptual and practical expertise in retail operations and management.

• Mentoring for fellow team members with less experience

• Able to lead projects with manageable risks and resource requirements

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

• Able to influence operational, project or service activities within own team and other related teams; works within broad guidelines and policies

• Liaise with landlord closely on operations related issues and expectations.

• Work closely with HR Training and development Team to initiate, review and improve training and development content for front line operation teams

• Explains difficult or sensitive information; works to build consensus with team members.

• Any other ad-hoc duties / projects as assigned by Management

• Successful candidate needs to have - at least 8 to 10 years in multi-stores retail operations, travel retail or FMCG industry
• Degree in Business Management or related discipline
• Strong management skills and initiatives at work
• Able to work shift hours and weekends if needed
• Strong time-management skills
• Strong passion for travel retail / retail

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 18 days to 20 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company\'s and individual\'s performances

Lotte Travel Retail Singapore