Reporting directly to COO and dotted line to CEO - Manage team of 4 Retail Managers , 400 front liners for 19 duty free stores across 4 terminals in Changi Airport to achieve business goals and objectives.
Long-term planning to create initiatives that further the company\xe2\x80\x99s overall goals
Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
Communicating with the board or other senior officials about shifting company priorities and projects
Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
Identifying opportunities to expand or shift course in order to take advantage of changes in the market
Manage and accountable for the bottom lines, inventory management, sales, retail operations and service excellence KPIs
Demonstrates conceptual and practical expertise in retail operations and management.
Mentoring for fellow team members with less experience
Able to lead projects with manageable risks and resource requirements
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Able to influence operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Liaise with landlord closely on operations related issues and expectations.
Work closely with HR Training and development Team to initiate, review and improve training and development content for front line operation teams
Explains difficult or sensitive information; works to build consensus with team members.
Any other ad-hoc duties / projects as assigned by Management
Requirements
Successful candidate needs to have - at least 8 to 10 years in multi-stores retail operations, travel retail or FMCG industry
Degree in Business Management or related discipline
Strong management skills and initiatives at work
Able to work shift hours and weekends if needed
Strong time-management skills
Strong passion for travel retail / retail
Benefits
We offer attractive salary packages that commensurate with relevant work experience
Annual Leave from 18 days to 20 days
Medical Outpatient insurance coverage
Group Hospitalization and Surgery insurance coverage
Group Dental insurance coverage
Performance bonuses subject to company\'s and individual\'s performances