Job Description

Job descriptionSome careers have more impact than others.If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.We are currently seeking a high calibre professional to join our team as an Operations Manager - Global Private Banking.Principal Responsibilities

• Participate and support in business activities which may include financial, technological, operational, resource planning, and process improvement projects & UAT
• Contribute to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback
• Support in forums and committees to represent view of business area
• Support the development and monitoring of internal governance activities
• Investigating and seeking remedies for discrete issues which may be adversely affecting business unit performance
• Evaluate and analyse management information relating to external service providers of their provision, monitor their performance and ensure service level agreements are honoured
• Support new products and services demand with leverages on Group\xe2\x80\x99s servicing centres and functional units
• Monitoring services providers performance, both inhouse and 3rd parties
• Handle front office queries and support on process changes

Requirements

• 5 \xe2\x80\x93 7 years of private banking/financial services, products and front to back operations matters
• Understanding of operational process flows across PB related topics, eg Payments, Trade Settlement, Corporate Action, Security Transfer flows etc
• Understanding of Front to Back workflows across PB related topics ranging from initiation of Client / FO instructions to transaction completion / posting in statements
• Ability to analyse / highlight Operational gaps and effect process changes through collaborations with relevant Operation Leads
• Strong stakeholder management skill , specifically supporting Front Office in terms of operational matters
• Strong risk awareness and management
• Proven ability to work with senior stakeholders and business sponsors
• Proven ability to work across regions whilst maintaining a local and global perspective
• Able to work independently, multi-tasking and under pressure
• Excellent analytical, interpersonal, written and verbal communication skills
• Project Management experience is a Plus

To be considered for this role, the relevant rights to work in Singapore is required.You\xe2\x80\x99ll achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited.

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