Job Description

About Certis

We are a leading security services organisation. We put technology to work in making our world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a \'job\', we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you\'re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow - the perfect place for you to grow your career!

Duties & Responsibilities

• Be the primary point of contact and build long-term relationships with both internal and external customers pertaining to Mail Management Services.
• Communicate clearly the progress of monthly/quarterly targets to internal and external stakeholders.
• Forecast and track key metrics such as KPIs and Operation deliverables.
• Responsible for keeping customers satisfied and delivering exceptional support on a day-to-day basis.
• Liaise and coordinate between the customer and internal teams such as Operations and Finance to meet planned demand / targets as well as address gaps quickly and amicably.
• Understand Contract obligations, challenge the norms and analyze data to develop strategies for meeting customer expectations.
• Pursue new business opportunities and create effective pipeline for forecasting and revenue growth.
• Present to management on the status, challenges, outcome of customer engagements and plans to meet targets, supported by data wherever deemed possible.
• Undertake additional assignments or duties as directed by the management

Skills & Experience

• Degree from a recognized institution of any discipline
• Preferably with Project Management or Operation Management background.
• Demonstrate ability to communicate, present and influence effectively at all levels of the organization and customers.
• Proven ability to manage multiple projects / assignments at a time while giving due attention to details.
• Excellent negotiation and presentation skills.
• Self-motivated and able to thrive in a results-driven environment.
• Ability to prioritise tasks and possess effective time-management skills to meet deadlines and planned deliverables.
• Possesses project management, critical thinking and problem solving skills.
• Excellent verbal and written communications skills as well as able to relate to others on a professional level.
• Able to work independently with an interest in keeping things organized as well as a strong Team Player.
• Candidates with experience in leadership positions will be considered favourably

Recognition & Reward

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.

Certis Group