Job Description

About Certis

We are a leading security services organisation. We put technology to work in making our world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a \'job\', we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you\'re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow - the perfect place for you to grow your career!

Duties & Responsibilities

• Assist to take care of the facilities (safe deposit box, warehouse) to ensure smooth business operations.
• Liaise with maintenance contractors and suppliers as well as regulators.
• Manage a team of customer service officers and auxiliary police officers.
• Ensure facilities is clean, well-maintained, and secure at all times, and ensure compliance with safety and security regulations.
• Provide customer service support to new and existing customers.
• Work together as a team to ensure smooth business operations.
• Develop, implement, and execute standard operating procedures and streamline operational processes.
• Ensuring customer satisfaction by provide excellent customer service to customers and address their inquiries, concerns, and requests promptly and professionally.
• Be responsible for customer relationship management, focusing on both acquiring new customers and ensuring a high rate of customer retention.
• Handle customer complaints or issues effectively and provide appropriate solutions.
• Review existing process, workflow to enhance department efficiency.
• Prepare and submit various reports as required.
• Other ad-hoc duties as assigned by superior or management.

Skills & Experience

• Degree from a recognised institution of any discipline
• Preferably with Operations Management or Supply Chain Logistics background.
• Demonstrate ability to communicate, present and influence effectively at all levels of the organisation and customers.
• Proven ability to manage multiple operations/projects/assignments at a time while giving due attention to details.
• Excellent negotiation and presentation skills.

Recognition & Reward

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.

Certis Group