Job Description

Oversee Daily Production:

Manage the end-to-end laundry process, from soiled linen intake, washing, drying, and ironing to quality control, packaging, and dispatch, ensuring all deadlines are met.

Maintain Quality Assurance:

Implement and enforce strict quality control standards at every stage to guarantee all linen is cleaned, treated, and finished to the highest specifications and client requirements.

Manage Inventory & Logistics:

Monitor and manage linen inventory levels, coordinate with drivers for pick-up and delivery schedules, and ensure accurate tracking of client assets to prevent loss.

Lead & Supervise Staff:

Recruit, train, schedule, and motivate a team of laundry attendants, machine operators, and drivers. Foster a productive, safe, and positive work environment.

Ensure Machine Maintenance:

Schedule and oversee regular preventive maintenance and repairs for all machinery (washers, dryers, ironers, boilers) to minimize downtime and ensure operational efficiency.

Control Operational Costs:

Manage the budget for the department, including labor, chemicals, utilities, and supplies. Identify and implement strategies to improve efficiency and reduce waste.

Uphold Safety & Compliance:

Enforce all company safety policies, OSHA standards, and health regulations. Ensure the facility is always compliant and audit-ready.

Manage Client Relationships:

Serve as the primary point of contact for key accounts. Address client inquiries, resolve issues promptly, and conduct periodic reviews to ensure satisfaction.

Administer Reporting:

Prepare and analyze daily production reports, quality metrics, and cost reports. Use data to identify trends, solve problems, and report on operational performance to senior management. *

Drive Continuous Improvement:

Continuously evaluate operational procedures, technology, and workflows. Recommend and implement improvements to enhance productivity, quality, and service.