Job Description

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About Healing Hands

At Healing Hands, we are dedicated to helping our patients in Singapore achieve optimal health and wellness through holistic, non-invasive chiropractic care. Our team of experienced chiropractors focuses on treating the root cause of pain and dysfunction, empowering our patients to lead active, pain-free lives. We are committed to clinical excellence and a patient-centric experience in a warm, welcoming environment.


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Job Summary

We are seeking a highly organised and strategic Operations Manager to oversee the seamless functioning and continued growth of our clinic. This pivotal role is responsible for ensuring operational excellence across all non-clinical areas, including administration, finance, human resources, and patient service delivery. The ideal candidate will be a proactive leader who can optimise processes, manage resources efficiently, and contribute to strategic planning, all while upholding our high standards of patient care.


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Key Responsibilities

Clinic Operations & Process Improvement:

Oversee the day-to-day administrative and operational functions of the clinic to ensure maximum efficiency and a flawless patient journey. Develop, implement, and refine Standard Operating Procedures (SOPs) for front desk, administrative, and support services. Manage clinic scheduling systems to optimise chiropractor time and patient flow. Ensure the clinic environment is maintained to the highest standards of professionalism, cleanliness, and safety.

Financial Management & Reporting:

Work with external accountants to manage billing, invoicing, accounts receivable, and petty cash. Monitor key performance indicators (KPIs) such as patient volume, revenue, and expenses. Prepare regular operational and financial reports for the Clinic Director. Assist in budget preparation and monitor expenditure against budgets.

Team Leadership & Human Resources:

Lead, mentor, and manage the non-clinical team (e.g., Clinic Assistants, Receptionists). Coordinate staff scheduling, leave management, and performance reviews. Facilitate training and professional development for the administrative team. Manage the recruitment process for operational staff.

Patient Experience & Compliance:

Uphold and enhance the patient experience, addressing and resolving any service issues promptly and professionally. Ensure strict adherence to Singapore healthcare regulations and data protection policies (PDPA). Manage inventory of clinical and office supplies, ensuring cost-effectiveness and availability.

Business Growth & Marketing Support:

Collaborate with the Clinic Director on business development initiatives and growth strategies. Analyse patient feedback and market trends to identify opportunities for service improvement. * Oversee the implementation of local marketing activities and community outreach programs.