Job Description

Key Responsibilities

Key Operational Liaison and Control Functions

Serve as a primary point of contact and intermediary with HOK/HBL branches for transactional and ad hoc operational matters Resolve issues and manage communications between Trade Operations and the COE-Trade team to ensure seamless coordination Oversee outsourcing activities, including vendor management, contract negotiations, performance monitoring, and risk mitigation Review AML screening results on transactions conducted by Branch Operations team to ensure compliance

Oversight of Policies and Procedures for Operational Teams

Monitor policy and procedural review deadlines, sending timely reminders for updates Timely Implement and review of policies and procedures and ensure compliance Propose workflow improvements and procedural enhancements to the Country Operations Head. Develop, maintain and execute controls to ensure adherence to the established policies and procedures

Support to Country Operations Head

Act as a liaison with auditors, coordinating efforts with operational teams to address audit findings. Review audit findings, develop corrective action plans, and establish periodic controls to prevent issue recurrence Identify and report adverse events or operational deficiencies to the Country Operations Head for prompt resolution Serve as a backup for Country Operations Head during his absence, ensuring seamless operational continuity

Other tasks

Impart regular training to staff to improve their technical/professional skill/efficiency Participate in IRCR activities and conduct independent control testing to assess the effectiveness of internal controls Collaborate with Head Office on various operational projects, ensuring timely delivery and quality standards Perform any other duties assigned by Country Operations Head

Minimum qualifications:

Diploma/Degree

Minimum requirements:

Minimum of 8 years of experience in trade finance or related operational fields Demonstrated ability to adapt quickly to new environments and foster effective relationships Strong communication and interpersonal skills, with an extensive network within Head Office and branches Proven team management and proactive problem-solving skills Excellent analytical skills, particularly in project management and process improvement. Ability to work under pressure and deliver results within tight deadlines * Fluency in spoken and written English