Job Description

Operations & Service Management

Oversee daily cleaning operations across multiple sites. Ensure service quality meets client expectations and contract requirements. Plan and schedule cleaning staff deployment for different locations. Conduct site inspections to monitor cleaning standards. Address operational issues and resolve service complaints promptly.

2. Staff Management & Training

Supervise and coordinate cleaners, team leaders, and supervisors. Recruit, onboard, and train new staff on cleaning procedures and safety protocols. Monitor staff performance and provide necessary guidance or corrective action. Manage staff scheduling, replacements, and leave planning.

3. Client Relations & Contract Management

Act as the main point of contact for clients regarding service matters. Handle client feedback, complaints, and service improvement requests. Ensure contract obligations are fulfilled and renewed where possible. Conduct regular meetings with clients to maintain good relationships.

4. Resource & Logistics Management

Ensure proper allocation of cleaning equipment, chemicals, and materials. Monitor inventory levels and coordinate procurement of supplies. Ensure maintenance of cleaning equipment to avoid service disruptions.

5. Compliance & Safety

Ensure compliance with workplace safety and health (WSH) regulations. Conduct risk assessments and implement safety protocols. Train staff on safe handling of cleaning equipment and chemicals.

6. Process Improvement & Cost Control

Identify ways to improve cleaning efficiency and reduce wastage. Optimize operational workflows to improve productivity. Monitor expenses and manage budgets to control operational costs.

7. Reporting & Performance Tracking

Prepare reports on operational performance, staff productivity, and service quality. Track key performance indicators (KPIs) for cleaning efficiency and client satisfaction. * Analyze feedback and implement improvements based on data insights.