Job Description

About us:


We provide top-notch training for all ages in drama, singing, languages, hosting,


stage presence, movement, public speaking, and behind-the-scenes production. We


are dedicated to nurturing talent and offering a platform for creative expression in a


supportive environment.


Job Summary:


As the Operations Manager, you will be the central hub for our academy's daily


activities. You will ensure the smooth delivery of all programs by managing schedules,


resources, and communications. This is a hands-on role perfect for a proactive


individual who enjoys working in a dynamic, small-team environment to create an


outstanding experience for our students and their families.


Key Responsibilities:


Plan, coordinate, and manage the academy's class schedules, programs, and events


from conception to execution.


Work closely with instructors to coordinate teaching schedules and efficiently allocate


classrooms and teaching materials.


Provide logistical support for student performances, workshops, and special events.


Oversee daily operations, including managing student enrollments, tracking


attendance, and handling payment follow-ups.


Ensure all facilities, equipment, and materials are well-maintained and available for


classes.


Identify and implement improvements to streamline administrative and operational


processes.


Serve parents, instructors, and partners, addressing inquiries promptly and


maintaining high service standards.


Proactively resolve operational issues and provide timely updates to students and


parents.


Collaborate with management to support the rollout of new programs and initiatives.


Monitor key operational metrics and assist in preparing reports for management


review.


Requirements:


Diploma in Business Administration, Operations Management, or a related field is


preferred.


1-2 years of experience in an operation, administrative, or customer-facing role.


Strong organizational and problem-solving skills, with the ability to multitask


effectively.


Excellent communication and interpersonal skills, with a genuine customer-service


orientation.