Job Description

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally -- a company that is everything you need, everywhere you need it!

Sirva is now seeking Operations Manager to support our international clients and be part of the team in Singapore.

This role requires flexibility to shift times and offers a hybrid working model with work from home available.

Why work for Sirva?

Being an international brand with a cross-regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.

Diversity and inclusion are part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identify.

Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.

Position Summary:

Responsible for operational control and people leadership and accountability of the Moving Services household removals, storage and associated operations activities to ensure cost effective & operational targets are achieved.

Function and Responsibilities:

Operations Management

Manage end-to-end household goods moving operations including packing, loading, transportation, storage, and delivery. Plan daily, weekly, and monthly operational schedules for crews, vehicles, and equipment. Coordinate with sales, customer service, warehouse, and transport teams to ensure smooth execution of moves. Monitor job progress and resolve operational issues in real time.

Team & Workforce Management

Supervise and train packing crews, drivers, supervisors, and warehouse staff. Allocate manpower effectively based on workload and job complexity. Conduct performance evaluations and ensure discipline, productivity, and adherence to SOPs. Ensure proper use of packing materials, tools, and equipment.

Customer Service & Quality Control.

Ensure high service standards and customer satisfaction throughout the moving process. Handle escalations, complaints, damages, and claims professionally. Conduct quality checks at packing, loading, and delivery stages. Maintain accurate documentation such as inventories, delivery reports, and damage reports.

Cost Control & Vendor Management

Control operational costs related to labor, transport, packing materials, and storage. Negotiate and manage vendors, subcontractors, and transport partners. Monitor profitability of jobs and optimize operational efficiency.

Safety, Compliance & Risk Management

Ensure compliance with safety standards, labor laws, and company policies. Enforce safe packing, lifting, and driving practices. Ensure compliance with insurance requirements and claim procedures. Implement loss prevention and damage control measures.

Warehouse & Inventory Management

Oversee Warehouse storage operations, including inbound and outbound movements. Ensure proper labeling, stacking, and storage of customer goods.

Reporting & Process Improvement

Prepare operational reports on productivity, costs, damage, and service performance. Analyze operational data to identify improvement opportunities. Implement process improvements and best practices to enhance efficiency and service quality.

Qualifications:

Excellent Customer service Strong interpersonal and communication skills Problem Solving ability Time management & organizational skill Attention to detail and high level of accuracy

Apply Now

If this sounds like your type of role, then please submit your application via the APPLY option and complete all necessary information.



Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally -- a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.



Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!



Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.



If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.