Job Description

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

This role supports the bank sellers on pre & post sales enquiries and ensure applications are processed timely. The incumbent will work closely with reporting manager and BDMs/ CSMs to ensure service quality to bank partners is met and internal processes streamlined. The role needs to support New Business processes and BAU enhancements.

• Case management of applications from bank partners
• Handle underwriting response to & from bank partners; ensure accurate and timely reports to the internal and external stakeholders to support pipeline management.
• Support the prompt delivery and implementation of BAU enhancements requested by the business.
• Discussion with the internal and external stakeholders on understanding the processes and document the rules and enhancements that are needed
• Review and ensure that the business requirements are comprehensive and they meet the business needs taking into consideration future needs and changing business needs.
• Provide suggested solutions and options in relation to bank partner concerns.
• Contribute to the overall planning/ replanning of the project timeline and resources, effective monitoring of the project status and plans.
• Actively seek continuous improvements in her/his area of expertise so that she/he continues to be relevant to the business.
• Involve in the day to day execution of new business submission including end to to end processing.This includes proposal approval, issuance, NTU, CFI, etc
• Ability to handle ad-hoc projects related to day to day within the business functions such as review of test scripts to capture the business scenarios
• Engage with touchpoints and PD distribution to resolve day to day escalated issues.

Qualifications:

Diploma or Degree in any discipline

Work Experiences:

Minimum 3 year's experience in the life insurance industry

Personality Traits:

• Possess a strong customer centric personality and mindset
• Conflict resolution and relationship management skills
• Positive, enthusiastic, committed and can do approach.
• Demonstrated ability to work independently and within a collaborative team oriented environment
• Agile and comfortable with a fast-paced environment and change.
• Good verbal and written communication skills and good interpersonal skills
• Able to multi-task, meet tight deadlines
• Willing to render overtime work, including weekends whenever a business need calls for

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential