Job Description

Description :
1. Account & Stakeholder Management

• Serve as the primary operations contact for your key account by managing escalations, solving issues, and building lasting relationships with clients and carriers.
• Collaborate on quarterly business reviews to evaluate service levels, identify cost differences, and gather customer feedback to uncover growth and improvement opportunities.
• Assist in strategic planning by sharing market information on regional capacity, carrier performance, and rate trends.

2. Operational Excellence & Process Improvement

• Track and analyse key performance indicators (KPIs) like on-time delivery, claims ratio, and cost per shipment using tools like TMS, Excel, or BI dashboards. Share insights to improve service and reduce costs.
• Lead team projects to enhance efficiency by mapping current workflows, finding problems, and creating standard procedures.
• Ensure the accuracy of data in operational systems (TMS/ERP) through updates and regular checks.

3. Cross-Functional Collaboration

• Collaborate with Procurement, Warehouse, Customs, and Finance teams to ensure smooth operations.
• Communicate with carriers, customs brokers, and 3PL partners to arrange capacity, negotiate prices, and resolve issues.
• Work with IT and Analytics to test new digital tools like WMS integrations, automated quoting engines, and Power BI dashboards.

4. Reporting & Communication

• Create and update weekly/monthly scorecards and trend analysis reports.
• Prepare engaging PowerPoint presentations for internal teams and customer meetings.
• Share best practices and lessons with regional teams to improve performance.

Skills & Abilities

• Strong Excel skills and experience with TMS/ERP tools
• Analytical mindset--comfortable turning data into action
• Clear communicator who thrives in a fast-paced, team environment.

Education & Direct Work Experience

• O Level
• 1 - 3 years in logistics/freight forwarding industry

Skills Required