Operations Support Admin (wifiplus)

Singapore, Singapore

Apply Now

Responsibilities

Undertake operations support duties with key focus on order processing and fulfilment, product listing operations and handling customer enquiries/complaints
Maintaining positive customer relationships through email correspondences and phone calls
Liaison between suppliers and customers to provide service recovery to ensure customer satisfaction when matter arises.
Track, monitor and manage escalation of customers\xe2\x80\x99 feedback promptly by fostering a close working relationship with customer service and relevant division.
Establish and maintain working knowledge of various systems used for the running of the ecommerce site
Be able to recommend process improvements \xe2\x80\x93 order fulfilment flow; operational/technical support flow
Conduct regular stock-takes, product, rates, and inventory management, working closely with Business Development (BD) team, ensuring the product listings are up to date.
Use WeChat to liaise with China developers when required
Prepare, check, and reconcile sales orders invoices when required
Undertakes administrative job duties to the support both the product and retail team
Conduct UAT testing for website development when required
Assist in administration, other responsibilities and any ad-hoc duties assigned.

Requirements

Min 2-3 years working experience
ITE or Diploma in Business/Marketing/Management/Tourism/Ecommerce
Willing to work on shift rotation (Daily 8hrs/5-day work week - includes weekends/PH)
Independent and fast learner
Proven ability to work on own initiative.
Good communicator, proactive & good team player
Positive attitude with a can-do mindset
Ability to multitask and work in fast-paced environment
A keen eye for details and accuracy yet meeting deadlines
Proficiency in MS Office
May be required to attend to urgent requests over weekends or after office hours due to the nature of ecommerce business

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.