Job Description

12 Months Contract

Central Singapore

Our Client

Well known social media company

The Opportunity

• Run daily standup meeting and monitor and manage daily customer support tickets for prioritization and triage
• Update platform status page for product issues when needed
• Support daily hand-over activities between different regions
• Support regional customers\' seasonal campaign
• Follow internal processes, triage and support regional escalations
• Coordinate with the team and prepare regional monthly meeting content
• Coordinate customer notifications on expiring API product version
• Track and report on operational performance and conduct ad-hoc data analysis
• Identify and drive process improvement and contribute to operational excellence type of projects

Your Background

• 2-4 years of experience providing operations support in a technical environment
• Customer-oriented mindset with demonstrated understanding and empathy
• High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
• Passion and ability to learn technical concepts
• Creative problem solver with excellent troubleshooting skills
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Collaborative team player with "get it done" attitude
• Comfortable with processes and repetition
• Experience with process improvement projects is desired
• High quality written and spoken English is mandatory

Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Peoplebank