Job Description

Introduction to the role:
Whether it\'s product information, gift ideas or arranging a delivery, Business Messaging is helping businesses meet the needs of their customers. On WhatsApp, Instagram, and Messenger, we\'re seeing incredible growth as people message businesses to build relationships, ask questions, and get support. And we\'re still in the early days of capturing this immense opportunity: more than 2 billion person-to-business communications happen each day.

Business Messaging Support is building a world-class enterprise support organization focused on the success of businesses leveraging our suite of Business Messaging products. We strive to deliver service excellence so businesses can thrive on our platforms in an open and connected world. Those who join our teams are very passionate about solving people\'s issues and are strong advocates for the broader suite of products offered

We are seeking an operations specialist who is passionate about managing and improving operational efficiency and wants to make a positive impact on an emerging team. The ideal candidate is someone who has worked across medium-large size teams with varied stakeholders, is exceptionally detail oriented, and is resourceful in finding solutions to ambiguous problems.

• :

• Run daily stand-up meeting and monitor and manage daily customer support tickets for prioritization and triage
• Update company status page for product issues when needed
• Support daily hand-over activities between different regions
• Support regional customers\' seasonal campaign
• Follow internal processes, triage and support regional escalations
• Coordinate with the team and prepare regional monthly meeting content
• Coordinate customer notifications on expiring API product version
• Track and report on operational performance and conduct ad-hoc data analysis
• Identify and drive process improvement and contribute to operational excellence type of projects

Essential Skills/Experience:

• 2-4 years of experience providing operations support in a technical environment
• Customer-oriented mindset with demonstrated understanding and empathy
• High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
• Passion and ability to learn technical concepts
• Creative problem solver with excellent troubleshooting skills
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Collaborative team player with "get it done" attitude
• Comfortable with processes and repetition
• Experience with process improvement projects is desired
• High quality written and spoken English is mandatory

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Chloe Zheng in our Singapore office on chloe.zheng@teksystems.com quoting Job Reference Chloe Zheng 538612 or alternatively, apply here to register your interest.
http://jobs.en-sg.teksystems.com/95uI3s/operations-support-specialist-itcommunications-singapore-singapore-16174867
Job reference : Chloe Zheng, 538612

EA Registration No: R22104900, Zheng QiMei

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

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