Job Description

9 months contract

Central Singapore

Our Client

Tech Giant, Social Media Platform

The Opportunity

• Invoice Payments Management:
• Timely processing and approval of vendor invoices.
• Verification of invoice accuracy and compliance with contract terms.
• Coordination with the Finance team to ensure timely payment to vendors.
• Conduct regular line audits to identify discrepancies, anomalies, or non-compliance in mobile line data.
• Collaborate with the IT and Telecom teams to resolve audit findings and ensure data accuracy.
• Implement improvements to audit processes to enhance efficiency and accuracy.
• Telco Request Management:
• Receive and manage telecom service requests through task management systems.
• Ensure requests are assigned, tracked, and resolved within defined SLAs.
• Collaborate with various stakeholders to fulfill service requests promptly.

• User Escalations:
• Act as a point of contact for users experiencing issues or escalations related to telecom services.
• Investigate and resolve user concerns in a timely and customer-focused manner.
• Escalate complex issues to appropriate teams for resolution.
• Process Improvement & Project Support
• Process Analysis: Analyzing existing processes to identify areas for improvement, inefficiencies, and bottlenecks.
• Recommendations: Developing and proposing process improvement recommendations, including changes to workflows, procedures, and systems.
• Project Support: Assisting project managers and teams in various project-related tasks, such as data analysis, documentation, and coordination.

Your Background

• 2-3 years experience
• Bachelor\'s degree in Business, Telecommunications, or a related field (or equivalent work experience).
• Proven experience in operations support, invoice management, and project coordination within the telecommunications or related industry.
• Strong analytical skills with the ability to gather and interpret data for informed decision-making.
• Excellent communication skills, both written and verbal, to effectively interact with internal teams and external vendors.
• Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools.
• Self-motivated and proactive with a problem-solving mindset to address operational challenges and escalations.
• Ability to work collaboratively in a cross-functional team environment.

Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Peoplebank