Ops Support Executive
Singapore, Singapore
Job Description
Job Summary
Responsible for the construction, testing, installation, operation, and facility management of client platforms to meet agreed business needs and service level agreements (SLAs). The role involves incident management, system maintenance, project implementation, and continuous service improvement.
Key Responsibilities
- Construct, test, install, operate, and manage client platforms in line with business requirements and SLAs.
- Perform troubleshooting and root cause analysis for client platform-related issues.
- Respond promptly to incidents, investigate escalations, and provide temporary and/or permanent resolutions
- Document, maintain, and update system configurations and operational procedures.
- Manage client platform management systems and tools.
- Experience in ITIL-based incident, change, and service management
- Ability to manage multiple tasks and projects concurrently
- Experience in end user support for Windows-based environments.
- Strong knowledge of Microsoft Office 365 (Outlook, Teams, OneDrive, SharePoint).
- Solid understanding of Windows OS (Windows 10/11) installation, configuration, and troubleshooting.
- Experience in client platform support, end user computing, or desktop engineering.
- Hands-on experience supporting enterprise end users in a corporate IT environment.
Skills Required
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Job Detail
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Job IdJD1710805
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned