To manage and provide logistics and shipping support for all Services related orders in accordance with customer and Sulzer requirements
Main tasks and responsibilities:
Liaison with customers and agents to coordinate order dispatches, ensuring clear and timely communication
Work with other Sulzer entities and third-party logistics provides to organize and manage both intercompany and external order shipments
To provide accurate and timely scheduling and shipping updates for PPR & PSC orders
Responsibility to ensure that customer requirements are met while aligning with Sulzer's business objectives and performance standards
Oversee the timely and accurate handover of order-related documentation to Management, Finance and other Sulzer entities
Adhere to company policies, guidelines and procedures in compliance with Sulzer regulations
Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement.
Manage invoicing processes in accordance with contractual terms and timelines
Follow up with customers regarding outstanding payments to ensure timely collection
Assist in the processing and management of warranty-related orders
Prepare and maintain weekly and monthly operational reports
Perform additional tasks and responsibilities relevant to the Services function, as required
Safety Responsibilities
To adhere strictly to the company and national ESH regulations and operational procedures
To contribute development of environmentally friendly products and solutions
To participate and contribute to consultation process in health and safety related activities, where applicable
To report all ESH potential and actual incidents to line manager or site ESH manager
To help prevent and report any environmental and health and safety violations in the workplace
Competencies and behaviour required
Communication skills
Negotiating skills
Relationship management skills
Commercial acumen
Customer service skills
Cultural awareness
Organisation skills
Ability to act independently
Flexibility and ability to adapt to change
Attention to detail
Minimum Job Requirements
Education requirements:
Diploma in logistics or business discipline and/or
Job experience:
Relevant experience within related industry
Experience of contract negotiation in a commercial environment
Supplier/Customer management experience