Job Description

Role : Order Fulfilment and Customer Service ExecutivePrimary Responsibilities: -

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Performing on miscellaneous duties and projects as assigned.

Key Deliverables: -

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers requirement in effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to company's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control related reporting to ensure compliance

Location: Yishun - US Company (Contract Role)Job Type: ContractPay: $4,000.00 - $4,500.00 per monthSchedule:

• Monday to Friday

Education:

• Bachelor's or equivalent (Preferred)

Experience:

• Customer service and order management: 2 years (Preferred)